IVRs And Mis Call Services

General Details

Description

Interactive voice response(IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes. IVR technology is also being introduced into automobile systems for hands-free operation. Missed Call Service or Call Back Service (CBS) works on a missed call concept i.e. customers gives a missed call on a specific number assigned for a company than our system captures that detail and send an acknowledgement SMS to the caller. IVR technology is also being introduced into automobile systems for hands-free operation. Customer places the call on your CBS number. We will check your contact details from our database. If, your services are active than the call will be hanged up. Caller will get a SMS with your company name. Data will be stored in the database. Data can also be accessed from Panel i.e. Call Management Panel.